Robert C. Lloyd, PhD, Executive Director, Performance Improvement, Institute for Healthcare Improvement (IHI), provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards, and capacity-building for quality improvement. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care, Director of Quality Measurement for Lutheran General Health System, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He currently serves as a Regional Councilor for the ASQ Health Care Division, and is author of numerous articles, reports, and books.

Penny Carver, MEd, Senior Vice President, Institute for Healthcare Improvement (IHI), is responsible for IHI’s business and business strategy, including new initiatives, programs, and services. She has been responsible for the design and start-up of IHI’s Breakthrough Series Collaboratives, Breakthrough Series Guides, and Breakthrough Series College; IHI’s website, IHI.org; professional development programs; the National and International Forums; international business; and the IHI Open School for Health Professions. She first became involved with quality as the administrator of the National Demonstration Project on Quality Improvement in Health Care and began the Institute for Healthcare Improvement with Don Berwick, MD, in 1991. Ms. Carver has also worked as an independent consultant, specializing in program development and marketing.

Marie W. Schall, MA, Senior Director, Institute for Healthcare Improvement (IHI), leads innovation and improvement projects including the STate Action on Avoidable Rehospitalizations (STAAR) initiative. She also serves as senior faculty for IHI's Breakthrough Series College and is responsible for the ongoing development of IHI's spread methodology and use of virtual learning methods. Prior to joining IHI in 1995, Ms. Schall designed and led improvement projects for PRONJ (the New Jersey Quality Improvement Organization) and was Director of Research for the Health Research and Educational Trust of New Jersey, a non-profit affiliate of the New Jersey Hospital Association.