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 Quality Improvement Unit (Te Pai Huanga)

 
 
After this outpatient appointment, a letter about you and your health will be sent to your GP. By copying this letter to you, we hope to keep you informed so you can understand your heath and treatment better.
 
 
The key aim of this pilot is to keep patients fully informed about and involved in their treatment. It also gives you the opportunity to correct any inaccuracies in the clinician’s correspondence. Copying letters to patients is considered very good practice by many and Counties Manukau DHB are looking to see if it meets your needs.

 

 
Yes, you can. But you would need to request it through our clinical records department which is time consuming for you and also for our staff.
 
  • Each letter will inform you about your health problem, any investigations that are being arranged, any test results received and may give you and your doctor advice on how to better manage your condition. 
     
  • This information may have been already discussed with you by your clinician but it is sometimes difficult to remember it all.
     
  • It is often useful to have this information to refer to and also share with family.
 
If you have difficulty understanding the medical terms or have any other questions, make an appointment to discuss it with your GP.
 
 
It is your responsibility to ensure that we have your correct address. If there is someone else in your home with the same name or initials, please let us know how you would like the
letter addressed.

YOUR opinion is important!

This pilot is one of our many programs to improve services provided to our patients. We are requesting you to complete the survey (sent along with the outpatient clinic letter) so:
  • You can tell us what you want.
  • We can make required changes

based on your feedback.

 
HAVE YOUR SAY – Please complete the survey sent to you along with the letter.
(The survey takes only 5 mins to complete. Please return it to us in the pre-stamped envelope provided.)
 
You are assured complete confidentiality. No individual identifiable information will be given to clinical departments. The identification number on the envelope is for mailing purposes only. This enables us to check your name off the mailing list when your completed survey is returned.

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For more information contact:
 
Sneha Shetty
Quality Improvement Unit
Level 1
Support Building
Middlemore Hospital
 
Phone: (09) 2760044 ext 9111
 

 

 

 

 

 

 

 

 

 

Published:  12-May-2010  |  Website enquiries:  Web Content Manager